About Me
A Customer Success Engineer with a passion for building systems that scale.
My background spans customer success, product management, cloud engineering, and recruitment—giving me a unique perspective on what makes SaaS companies succeed.
Born in Belgium, I bring a global mindset to everything I do. I'm fluent in Dutch, English, and Spanish, which has helped me work effectively with international teams and customers.
I believe in building tools that solve real problems. Whether it's automating a repetitive process, designing an onboarding framework, or configuring a complex SaaS platform, I focus on outcomes that matter.
My Philosophy
I don't just use tools—I build them. When I see a gap, I prototype a solution. This has led to internal tools, automations, and workflows that save teams hours every week.
Every decision should be backed by data. I measure what matters and use insights to continuously improve processes and customer outcomes.
Customer success isn't a department—it's a mindset. I focus on understanding customer goals and removing obstacles to their success.
The SaaS landscape changes constantly. I dedicate time every week to learning new tools, technologies, and methodologies to stay ahead.
Background
2023 - Present
Leading technical onboarding, data migration, SaaS configuration, and building automations. Working with Linear, HubSpot, and custom tooling.
2022 - 2023
Built n8n workflows, managed Supabase databases, deployed on GCP (Vertex AI, Cloud Run, App Engine, BigQuery). Developed RAG pipelines and AI integrations.
2020 - 2022
Sourced technical talent, managed client relationships, and delivered pipeline results. Developed deep understanding of tech roles and team dynamics.
Certifications
Languages
English
Native
Spanish
Native
Dutch
Native
Check out my portfolio, read my case studies, or get in touch directly.